All News
The AI Boom: An Elephant in Every Room
The pervasive AI boom is a phenomenon that's impossible to ignore, regardless of the industry. This transformative technology has immense potential...
TRIDOC Monitor: Next-Generation Knowledge Base Monitoring with AI-Supported KPIs
The knowledge management in tech industry is set for success with the TRIDOC Monitor app, our latest in-house innovation. This AI-supported solution...
What a year! Overview 2023
So much has happened this year. Here an overview of what has happend in 2023: It wasn't just the first 'real' year after the coronavirus pandemic;...
Elevating Content Quality through Innovation
We're proud to highlight the outstanding achievement of our colleague, Joanna Danilkiewicz, following her exceptional presentation titled "Deep...
15 years of avato
It has now been 15 years since we started business and we celebrated this on 07.07.23 at the Seehotel in Niedernberg. History The company was...
Maximizing Efficiency for Knowledge Base Migrations with Smart Shift
As organizations grow and evolve, their knowledge base can become scattered, outdated, and difficult for employees to access and use efficiently....
AI technology for Knowledge Base support
Basing on AI technology, we can improve your knowledge base usability and effectiveness, and hence ensure that your enterprise is equipped with...
TRIDOC: The Ultimate Solution for Optimizing Your Knowledge Base
As a company's Knowledge Base grows, it can become increasingly difficult to keep it organized and up-to-date. Duplicates, outdated content and...
Hello 2023!
For us, 2023 is a special year, because we are celebrating our 15th anniversary. But that's not the only event coming up: On 25 January we will...
A last greeting from 2022
An exciting and eventful year is coming to an end. We were able to welcome many new faces to our team and, in addition to the virtual events at the...
Recording Webinar: Knowledge Mining for ServiceNow Knowledge Bases
Our first webinar on "Knowledge Minining for ServiceNow Knowledge Bases" is unfortunately over. You can find the recording here.In January, we will...
Christmas party 2022
After two years, we could finally celebrate our Christmas party together in public again this year. First we went to the Bornheimer Ratskeller in...
tcworld conference 2022
Last week I visited tcworld, a conference for technical communication. It took place on-site in Stuttgart for the first time since the covid...
Knowledge Mining for ServiceNow Knowledge Bases
Knowledge and expertise are two of the most valuable assets for essentially each organization. Properly managing these assets directly improves...
People Matters TechHR Singapore 2022: People, technology and the dawn of a new era
Asia's largest HR technology fair took place in Singapore on August 25 and 26, 2022. This year's event was attended by over 2000 participants, 90...
SUSE Rancher Success Story
avato consulting took the Smart Data Framework to the next level by using SUSE Rancher and RKE. These are the highlights:- Up to 99% faster...
ServiceNow Tokyo Release: what can we expect within HRSD?
The Tokyo General Availability release, planned at the end of Q3 2022, will include exciting new products and applications, as well as additional...
HR service delivery in HR 4.0: how the digital transformation of HR is becoming a success story
What has been widespread and standardized in IT for a long time in the form of ITSM has only become broadly possible in HR for about a decade....
Listen to your readers: Gather insights on user needs
There are a lot of general tips and standards you can follow to help make your knowledge articles support your readers’ needs. Use simple language,...
Halve the effort: Automatically detect duplicate content in 4 steps
Drafts, working copies, old versions. Over time, numerous variants of a document can accumulate. For example, in marketing, the same text appears in...
Season´s Greetings and a Happy New Year!
At the end of the year, we can look back on a successful 2021 business year. These successes are joint successes. That is why we would like to thank...
…more than a thousand words
Making the best illustrations for knowledge articles The saying goes: an image says more than a thousand words. When writing knowledge articles, you...
TCWorld Conference
Once again, we took part in the TCWorld Conference. For the first time we held a presentation there. Under the title “Who are you? How a chatbot’s...
Keep things familiar
Did you ever visit a website and eventually found yourself having trouble navigating it because certain elements weren’t placed where you expected...
Webinar: How good is your wiki?
In her Bachelor's thesis, Anna Busch researched how one can measure the quality of knowledge bases in an automated way. Are you interested in the...
Guide the Eye
Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about how to...
Managing Knowledge Intelligently – How Companies Can do a Knowledge Base Analysis in a Time-Saving Way
We are living in a knowledge society where knowledge is usually just a click away. But what happens when the amount of information becomes too...
As simple as possible: Measure readability for better documentation
"Keep it simple" is a well-known principle in documentation. A manual or description that is written to be simple has a far lower risk of causing...
Chatbot personality: Friendly small talk vs. goal-oriented assistant
When we meet a person, we form an initial opinion within a few moments. Posture and facial expression give us an impression, which is then...
Make More Simple: Simpler language for faster reading
Admittedly, it was a struggle not to make the subtitle of this article “Simplifying language for increased readability”. A lot of writers will agree...
Webinar: Knowledge Management & Analytics – Automatically Evaluating Knowledge Bases
In the modern world, knowledge has become the dominant production factor. A major fraction of the knowledge a company possesses is locked away in...
The Art of Simple Information: Optimizing Knowledge Articles for Your Readers
If you write knowledge articles and instructions, you know there’s plenty to pay attention to: Are all necessary steps described, are all details...
AI meets KM: The Synergy of Artificial Intelligence and Knowledge Management
AI makes it possible to examine large amounts of data quickly and thus derive the greatest possible benefit from it. The more complex the problem,...
FAQ Automation: Taking advantage of the “F”
Frequently Asked Questions (FAQs) are among the first places users go when they need information. The advantage of FAQs is that they are confined to...
Optimization by Big Data
Data analysis and the intelligent use of new technologies enable companies to optimize processes and thus increase their efficiency and operate more...
#avatoMovesForBenefit – exercise pays off!
In times of home office and "staying at home", it has often not been so easy to exercise. All the more reason to think about the essential and...
#avatoforIndia
India's current COVID-19 wave is a devastating public health crisis. There has been a call for international action, and avato wanted to come...
5 Ways to Use Machine Learning in Knowledge Management
Most knowledge subject to a formal management process is available in written form. Those text collections contain more information than what is...
Slimming Cure for Confluence Wikis
A corporate Confluence wiki is a great thing. Everyone can feed it with their knowledge. Over time, this creates an extensive knowledge base,...
Cloud – The Evolution of the DBA
Traditionally, IT organisations manage their infrastructure on-premises, and infrastructure DBAs are responsible for maintaining data integrity,...
How to Automate your Glossary in Content Creation
Knowledge Management (KM) is becoming increasingly important. It leverages sales, efficiency, and employee satisfaction. KM is an interdisciplinary...
From “Customer Service” to “Customer Experience”:
Why are KCS and Knowledge Management so Important? Customer service is increasingly important for businesses wishing to achieve a competitive...
AWS Database Migration Service – is it an Enterprise Tool?
Amazon provides the AWS Database Migration Service to migrate data to and from different database platforms, whereby either the source or target is...