As organizations grow and evolve, their knowledge base can become scattered, outdated, and difficult for employees to access and use efficiently. This is where a knowledge management system comes into play – it can help centralize and organize their knowledge base. While knowledge is power, well distributed knowledge is a huge time and hence money saver for the organization. Among other, it streamlines onboarding, speeds up and improves quality of customer service and communication. However, migrating from one tool, such as Confluence or ServiceNow, to another can be daunting, as it involves planning the clean-up, creating structure of the new knowledge base, defining scope of migration.

Fortunately, we have a solution to make things easier. avato’s Smart Shift is a platform agnostic TaaS that specializes in knowledge management system migrations. Our automated migration tool helps organizations migrate their knowledge base from one system to another. This not only saves time and effort, but also ensures a more accurate and complete migration.

We consider various aspects of knowledge base migration, including content, structure, metadata, access controls, and searchability. Our AI-supported algorithms analyse and categorize content, prioritize the most relevant and useful articles. Upon migration, we make sure to optimize the taxonomy and structure of knowledge base for streamlined user experience. We also ensure that migrated content is easily searchable in the new knowledge base using relevant keywords and tags. Finally, we check if access controls and permissions are properly migrated so only authorized users have access to sensitive information.

With Smart Shift, organizations can migrate their knowledge base with confidence, knowing their content is well cared for. On top of that, avato’s solution provides you with tangible results and reporting through documentation of key performance indicators (KPIs). Our semi-automated migration tool and documentation methodology experts take the complexity and uncertainty out of the process, allowing organizations to focus on running their business.

In conclusion, centralizing and managing an organization’s knowledge base is critical for successful information access. avato’s Smart Shift helps to make the process simple and painless. Our automated migration tool considers all aspects of the migration process, ensuring a seamless transition from one system to another.

Contact us today to learn more about how we can help with your organization’s knowledge management efficiency.


Date: May 2023

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