6 wins in adapting KCS for your whole organization 

6 wins in adapting KCS for your whole organization 

Always acting on informed decisions, using the combined knowledge of all agents, maintaining and distributing this knowledge on the fly while solving tasks. This is the promise of Knowledge Centered Service (KCS), a standard published and maintained by the Consortium...
The AI Boom: An Elephant in Every Room

The AI Boom: An Elephant in Every Room

The pervasive AI boom is a phenomenon that’s impossible to ignore, regardless of the industry. This transformative technology has immense potential for shaping our future, nevertheless, it isn’t without inherent challenges. As with all high-tech...
Elevating Content Quality through Innovation

Elevating Content Quality through Innovation

We’re proud to highlight the outstanding achievement of our colleague, Joanna Danilkiewicz, following her exceptional presentation titled “Deep Quality Analysis to Elevate Content” at  TC World 2023 in Stuttgart! Her session provided invaluable...
AI technology for Knowledge Base support

AI technology for Knowledge Base support

Basing on AI technology, we can improve your knowledge base usability and effectiveness, and hence ensure that your enterprise is equipped with high-quality and relevant insights. The initial preparation and continuous management of knowledge is critical, and we...