Webinar Review – SmartShift to ServiceNow 

Webinar Review – SmartShift to ServiceNow 

Last week, we hosted an insightful webinar discussing how businesses can improve their output of chatbots by tweaking their data input. Our colleague led the session, addressing common challenges in this specific use case and how to overcome them can be optimized....
5 Business Challenges Solved with TRIDOC API

5 Business Challenges Solved with TRIDOC API

In today’s fast-paced digital landscape, businesses face growing pressure to streamline operations, manage complex workflows, and integrate diverse tools effectively. Enter TRIDOC API – a solution designed to address these challenges head-on. With its innovative...
6 wins in adapting KCS for your whole organization 

6 wins in adapting KCS for your whole organization 

Always acting on informed decisions, using the combined knowledge of all agents, maintaining and distributing this knowledge on the fly while solving tasks. This is the promise of Knowledge Centered Service (KCS), a standard published and maintained by the Consortium...
The AI Boom: An Elephant in Every Room

The AI Boom: An Elephant in Every Room

The pervasive AI boom is a phenomenon that’s impossible to ignore, regardless of the industry. This transformative technology has immense potential for shaping our future, nevertheless, it isn’t without inherent challenges. As with all high-tech...