Once again, we took part in the TCWorld Conference. For the first time we held a presentation there. Under the title “Who are you? How a chatbot’s personality influences usability” we presented a study we conducted with the University of Würzburg. (For more on this topic, see our article “Chatbot personality: Friendly small talk vs. goal-oriented assistant”.) Because of the great interest, the presentation was translated live into English.

The TCWorld Conference is the annual meeting of TeKom, the largest association for technical communication in Europe. It took place (virtually) from Nov 9 to 19. A total of 2,600 people attended.