In her Bachelor’s thesis, Anna Busch researched how one can measure the quality of knowledge bases in an automated way. Are you interested in the methodology, results and practical examples of how your company can benefit from it? Register now! What do you...
In the modern world, knowledge has become the dominant production factor. A major fraction of the knowledge a company possesses is locked away in texts – documentation, reports, mails and so on. Text analytics and knowledge management enable you to unlock this...
Frequently Asked Questions (FAQs) are among the first places users go when they need information. The advantage of FAQs is that they are confined to the most important points and most common problems. This means it is much easier to monitor your FAQs than your entire...
