Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about how to help make your readers’ daily work faster and less frustrating. Today it’s all about text meeting visuals. Not...
We are living in a knowledge society where knowledge is usually just a click away. But what happens when the amount of information becomes too great? The relevant information gets lost! As a result, trying to find the information we need is time-consuming and...
“Keep it simple” is a well-known principle in documentation. A manual or description that is written to be simple has a far lower risk of causing errors. “Simple” refers not only to the structure of the text, but above all to the wording. How well a...
When we meet a person, we form an initial opinion within a few moments. Posture and facial expression give us an impression, which is then complemented by behaviour and expression. Whether we consider someone likeable, competent, or trustworthy often depends on the...
AI makes it possible to examine large amounts of data quickly and thus derive the greatest possible benefit from it. The more complex the problem, the more data is needed for the AI to work at all. For this reason, data acquisition is often one of the biggest...
