Admittedly, it was a struggle not to make the subtitle of this article “Simplifying language for increased readability”. A lot of writers will agree that complex phrases and words come naturally while writing – they make a text more sophisticated, entertaining,...
In the modern world, knowledge has become the dominant production factor. A major fraction of the knowledge a company possesses is locked away in texts – documentation, reports, mails and so on. Text analytics and knowledge management enable you to unlock this...
If you write knowledge articles and instructions, you know there’s plenty to pay attention to: Are all necessary steps described, are all details correct, is everything up to date, do you need to include code snippets or flow diagrams…? With so many aspects to juggle,...
AI makes it possible to examine large amounts of data quickly and thus derive the greatest possible benefit from it. The more complex the problem, the more data is needed for the AI to work at all. For this reason, data acquisition is often one of the biggest...
Frequently Asked Questions (FAQs) are among the first places users go when they need information. The advantage of FAQs is that they are confined to the most important points and most common problems. This means it is much easier to monitor your FAQs than your entire...
Most knowledge subject to a formal management process is available in written form. Those text collections contain more information than what is written in each of the documents. Analyzing the collections with AI methods like Machine Learning (ML) can support the...
