We are looking for someone for the Vanilla ServiceNow ITSM migration project for a large banking client, helping them to build a configuration-first approach in an environment with many complex integrations. 


  • Design ServiceNow solutions using out-of-the-box or custom functionality, based on customer requirements.
  • Ability to communicate with all stakeholders. Understand customer requirements and translate them into technical solutions.
  • Challenge customer requirements where necessary to drive efficiency and excellence in delivery.
  • Delivering solutions using Agile software development processes.
  • Lead projects as Technical SME for all ServiceNow functionality.
  • Deliver client presentations and workshops.
  • Align vision with business stakeholders.
  • Mentoring Junior team members.


  • Expertise with multiple ServiceNow product lines (in particular ITSM).

  • 5+ years of experience in an Architect role, 10+ years experience with ServiceNow.

  • Experience in translating customer requirements into technical solutions.

  • Experience of CMDB cleansing and integration from various data sources

  • Well-rounded knowledge of IT and SaaS solutions.

  • Knowledge of ITSM concepts and practical experience essential.

  • CSA and CIS certifications highly desirable.

  • ITIL certification desirable.

  • Experience working in Agile environment using SCRUM methodology.

  • Javascript development skills.

  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.

  • Proven leadership skills.


  • Competitive salary and benefits package
  • Exciting opportunities for career growth and professional development
  • Collaborative and inclusive work environment
  • Cutting-edge technology projects with global impact
  • Work-life balance initiatives
  • Flexible work arrangements


If you are interested in this project, please send your CV, your hourly rate and the date of availability to projects@avato.net.

We are looking forward to your application!

Your contact person: Mariia Filippova
+49 6023967491

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