{"id":37640,"date":"2025-04-10T07:22:27","date_gmt":"2025-04-10T07:22:27","guid":{"rendered":"https:\/\/avato.net\/?p=37640"},"modified":"2025-04-10T07:32:10","modified_gmt":"2025-04-10T07:32:10","slug":"webinar-review-smartshift-zu-servicenow","status":"publish","type":"post","link":"https:\/\/avato.net\/de\/webinar-review-smartshift-zu-servicenow\/","title":{"rendered":"Webinar Review &#8211; SmartShift zu ServiceNow"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;40px|||||&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><span data-contrast=\"auto\">Letzte Woche haben wir ein aufschlussreiches Webinar veranstaltet, in dem es darum ging, wie Unternehmen die Leistung von Chatbots verbessern k\u00f6nnen, indem sie ihre Dateneingabe optimieren. Unser Kollege leitete die Sitzung, in der es um h\u00e4ufige Herausforderungen in diesem speziellen Anwendungsfall ging und darum, wie man diese \u00fcberwinden und optimieren kann. Dieser R\u00fcckblick gibt Ihnen einen kurzen \u00dcberblick \u00fcber das, was besprochen wurde.  <\/span><span data-ccp-props=\"{}\"> <\/span><span data-contrast=\"none\"><\/span><\/p>\n<h2 aria-level=\"2\"><\/h2>\n<h2 aria-level=\"2\"><\/h2>\n<h2 aria-level=\"2\">Genereller \u00dcberblick<\/h2>\n<p><span data-contrast=\"auto\">Viele Unternehmen k\u00e4mpfen mit stark verteilten Daten, die auf verschiedenen Plattformen gespeichert sind, was die Entscheidungsfindung verlangsamen und zu Ineffizienzen f\u00fchren kann. In diesem Webinar ging es darum, den aktuellen Stand Ihrer Wissensdatenbank zu verstehen und ihre Nutzung zu bewerten. <\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Auf diese Weise k\u00f6nnen Sie die wichtigsten verbesserungsw\u00fcrdigen Bereiche identifizieren und sicherstellen, dass Ihre Wissenssysteme mit Ihren Gesch\u00e4ftsanforderungen \u00fcbereinstimmen.<\/span><span data-ccp-props=\"{}\"> <\/span><span data-contrast=\"none\"><\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\"><\/span><\/h2>\n<h2 aria-level=\"2\"><span data-contrast=\"none\"><\/span><\/h2>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Datenprobleme lokalisieren<\/span><span data-ccp-props=\"{\"134245418\":true,\"134245529\":true,\"335559738\":160,\"335559739\":80}\"> <\/span><\/h2>\n<p aria-level=\"2\"><span data-contrast=\"auto\">Sobald Sie sich einen \u00dcberblick verschafft haben, besteht der n\u00e4chste Schritt darin, Datenprobleme ausfindig zu machen. H\u00e4ufige Herausforderungen sind: <\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Informationen sind \u00fcber die Landschaft verstreut<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Erh\u00f6hter Aufwand f\u00fcr Implementierung und Wartung<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Eingeschr\u00e4nkte Anwendbarkeit aufgrund der inkonsistenten Datenstruktur<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Risiko falscher \/ irrelevanter Antworten aufgrund von fehlendem Kontext und Governance<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Eingeschr\u00e4nkte ML Lesbarkeit<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Falsche \/ unvollst\u00e4ndige Antworten aufgrund von langen Artikeln <\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Eingeschr\u00e4nkte Anwendbarkeit aufgrund der gro\u00dfen Anzahl von Datenformaten (insbesondere Bilder)<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Ungenaue Informationen<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Unzuverl\u00e4ssige Ergebnisse aufgrund von veralteten\/unvollst\u00e4ndigen Informationen<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Langsame, irrelevante Antworten und Halluzinationen aufgrund von veralteten Inhalten<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<p>Tools wie avato TRIDOC Monitor k\u00f6nnen feststellen, wo in Ihrer Wissensdatenbank Probleme auftreten. <span data-ccp-props=\"{}\" style=\"font-size: 16px;\"> <\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\"><\/span><\/h2>\n<h2 aria-level=\"2\"><span data-contrast=\"none\"><\/span><\/h2>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Identifizieren Sie die Grundursachen<\/span><span data-ccp-props=\"{\"134245418\":true,\"134245529\":true,\"335559738\":160,\"335559739\":80}\"> <\/span><\/h2>\n<p><span data-contrast=\"auto\">Die Identifizierung der Ursachen von Datenproblemen ist entscheidend f\u00fcr langfristige L\u00f6sungen. Mehrere gemeinsame Faktoren tragen zu Chatbot-Herausforderungen bei: <\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Mangelnde Integration nach Akquisitionen: Neue Wissenssysteme werden oft nicht richtig in bestehende Systeme integriert.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Silo-Mentalit\u00e4t: Isoliert arbeitende Abteilungen verhindern einen effizienten Wissensaustausch.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">KM hat bei der IT-Globalisierung keinen hohen Stellenwert: Wenn Unternehmen global expandieren, werden KM-Systeme oft vernachl\u00e4ssigt, was zu unzusammenh\u00e4ngenden Daten f\u00fchrt.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Zeitdruck bei der Erstellung und Pflege: Die \u00dcberlastung mit Aufgaben f\u00fchrt zu oberfl\u00e4chlichen Bewertungen und minderwertigen Inhalten f\u00fcr die KI.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":240,\"335559739\":240}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Wissenslandschaft nicht f\u00fcr KI gemacht: Die Systeme wurden urspr\u00fcnglich f\u00fcr menschliche Benutzer entwickelt, nicht f\u00fcr die Integration von KI.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335551550\":1,\"335551620\":1,\"335559685\":720,\"335559737\":0,\"335559738\":0,\"335559739\":160,\"335559740\":259,\"335559991\":360}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Keine globale Wissensverwaltung: Ein Mangel an Governance f\u00fchrt zu Unstimmigkeiten und veralteten Informationen.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Das Erkennen dieser Ursachen ist notwendig, um Wissensl\u00fccken zu schlie\u00dfen und effektive L\u00f6sungen zu implementieren.<\/span><span data-ccp-props=\"{}\"> <\/span><span data-contrast=\"none\"><\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\"><\/span><\/h2>\n<h2 aria-level=\"2\"><span data-contrast=\"none\"><\/span><\/h2>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Beheben Sie die Ursachen, l\u00f6sen Sie die Probleme<\/span><span data-ccp-props=\"{\"134245418\":true,\"134245529\":true,\"335559738\":160,\"335559739\":80}\"> <\/span><\/h2>\n<p><span data-contrast=\"auto\">Nachdem Sie die Grundursachen identifiziert haben, ist es an der Zeit, die Probleme zu beheben. Die L\u00f6sungen umfassen: <\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Migrieren Sie zu einer einheitlichen Wissensdrehscheibe: Die Konsolidierung von Wissen in einer einzigen Plattform wie z.B. ServiceNow hilft, Silos zu beseitigen und Konsistenz zu gew\u00e4hrleisten.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Implementieren Sie Wissensmanagement: Richten Sie eine zentralisierte Governance ein, um die Qualit\u00e4t der Inhalte zu erhalten, Richtlinien zu implementieren und die Ersteller von Inhalten zu unterst\u00fctzen.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Strukturieren Sie Inhalte f\u00fcr KI um: Machen Sie Inhalte maschinenlesbar und stellen Sie sicher, dass sie in verschiedenen Formaten zug\u00e4nglich sind.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li><span data-contrast=\"auto\">Kontinuierlich \u00fcberwachen und verbessern<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Indem sie diese Probleme angehen, k\u00f6nnen Unternehmen ihr Wissensmanagementsystem optimieren, die KI-Funktionen verbessern und einen effizienteren Chatbot erstellen, der zuverl\u00e4ssig antwortet.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;||0px|||&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row admin_label=&#8220;Zeile&#8220; _builder_version=&#8220;4.24.0&#8243; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; custom_margin=&#8220;-46px|auto||auto||&#8220; custom_padding=&#8220;||0px||false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.24.0&#8243; background_color=&#8220;#EAEEEE&#8220; width=&#8220;100%&#8220; min_height=&#8220;173px&#8220; custom_margin=&#8220;|59px||||&#8220; custom_padding=&#8220;25px|0px|20px|20px||&#8220; border_radii=&#8220;on|20px|20px|20px|20px&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h3><strong>Impressum: <\/strong><\/h3>\n<p>Datum: April 2025<br \/>Kontakt: <a href=\"mailto:marketing@avato.net\">marketing@avato.net<\/a><\/p>\n<p><a href=\"mailto:marketing@avato.net\"><\/a><\/p>\n<p><span><span class=\"ui-provider fz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\"><em>Folgen Sie uns auf<a href=\"https:\/\/www.linkedin.com\/company\/avato-consulting-ag\/mycompany\/verification\/?viewAsMember=true\"> LinkedIn<\/a> oder <a href=\"https:\/\/3df4e1a3.sibforms.com\/serve\/MUIFAJd6TovZ927dKi4Msbp7Fdq0RlauMQ8URmVQimeaX5GVROzPBhJ0ZeTmeG1uJRK-40ddHyhS9dTZNCc2TTsIpC6PlH6EDxx77yxrXgY2JPCBCJ8OTRNqOQmH16FnMYwkl7vxzwJfYa64wJbN7tbc3d4812dqh6ivhDHGbd5O_rRCfS0yx2bLNnal852TfoCZO-k52ESRVU9g\">abonnieren Sie unseren Newsletter<\/a>, damit Sie nichts verpassen!<\/em><\/span><\/span><\/p>\n<p>\u00a9 2025 avato consulting ag<br \/>Alle Rechte vorbehalten.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;50px|||||&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_divider _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;-69px|||||&#8220; custom_padding=&#8220;||0px|||&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_divider][et_pb_text _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;Ubuntu|||on|||||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2 style=\"text-align: left;\">Entdecken Sie unsere anderen Neuigkeiten<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_blog posts_number=&#8220;5&#8243; include_categories=&#8220;44,211,342,47,25,49,340&#8243; show_thumbnail=&#8220;off&#8220; excerpt_length=&#8220;230&#8243; show_author=&#8220;off&#8220; show_date=&#8220;off&#8220; show_pagination=&#8220;off&#8220; _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; header_level=&#8220;h4&#8243; header_font=&#8220;Ubuntu||||||||&#8220; header_text_color=&#8220;#469DD2&#8243; body_font=&#8220;Ubuntu||||||||&#8220; body_text_color=&#8220;#182030&#8243; meta_font=&#8220;Ubuntu||on||||||&#8220; meta_text_color=&#8220;#182030&#8243; read_more_font=&#8220;Ubuntu||||||||&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_blog][et_pb_button button_url=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0NTM5IiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@&#8220; button_text=&#8220;Mehr&#8220; _builder_version=&#8220;4.21.0&#8243; _dynamic_attributes=&#8220;button_url&#8220; _module_preset=&#8220;default&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Letzte Woche haben wir ein aufschlussreiches Webinar veranstaltet, in dem es darum ging, wie Unternehmen die Leistung von Chatbots verbessern k\u00f6nnen, indem sie ihre Dateneingabe optimieren. Unser Kollege leitete die Sitzung, in der es um h\u00e4ufige Herausforderungen in diesem speziellen Anwendungsfall ging und darum, wie man diese \u00fcberwinden und optimieren kann. Dieser R\u00fcckblick gibt Ihnen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":37637,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[350],"tags":[],"class_list":["post-37640","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Webinar Review - SmartShift zu ServiceNow - avato consulting ag<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avato.net\/de\/webinar-review-smartshift-zu-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar Review - SmartShift zu ServiceNow - avato consulting ag\" \/>\n<meta property=\"og:description\" content=\"Letzte Woche haben wir ein aufschlussreiches Webinar veranstaltet, in dem es darum ging, wie Unternehmen die Leistung von Chatbots verbessern k\u00f6nnen, indem sie ihre Dateneingabe optimieren. Unser Kollege leitete die Sitzung, in der es um h\u00e4ufige Herausforderungen in diesem speziellen Anwendungsfall ging und darum, wie man diese \u00fcberwinden und optimieren kann. 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