AI technology for Knowledge Base support

AI technology for Knowledge Base support

Basing on AI technology, we can improve your knowledge base usability and effectiveness, and hence ensure that your enterprise is equipped with high-quality and relevant insights. The initial preparation and continuous management of knowledge is critical, and we...
TRIDOC: The Ultimate Solution for Optimizing Your Knowledge Base

TRIDOC: The Ultimate Solution for Optimizing Your Knowledge Base

As a company’s Knowledge Base grows, it can become increasingly difficult to keep it organized and up-to-date. Duplicates, outdated content and incorrect information can lead to a decrease in efficiency and user satisfaction. That’s where TRIDOC comes in....
tcworld conference 2022

tcworld conference 2022

Last week I visited  tcworld, a conference for technical communication. It took place on-site in  Stuttgart for the first time since the covid outbreak, and I could attend in person.  Being at the conference showed me what I had been missing out on throughout the last...
Knowledge Mining for ServiceNow Knowledge Bases

Knowledge Mining for ServiceNow Knowledge Bases

Knowledge and expertise are two of the most valuable assets for essentially each organization. Properly managing these assets directly improves customer experience, workflows process optimization, knowledge retention, and a culture of learning. What is the ServiceNow...
Listen to your readers: Gather insights on user needs

Listen to your readers: Gather insights on user needs

There are a lot of general tips and standards you can follow to help make your knowledge articles support your readers’ needs. Use simple language, good structures, helpful graphics, a style guide… All of these are great steps towards user-friendly articles. But there...